Comments on: Laptop Depot (Canada) Fraud

By: John B

John B — Sat, 14 Jan 2012 04:08:13 +0000

They have no stock, minor details I guess. They would also have to stop waiting for a trade in to solve motherboard issues.

By: Big Mark

Big Mark — Fri, 13 Jan 2012 16:25:41 +0000

They have been talking about moving into the USA for at least 6 years. Good luck with that, they really have no chance in that market.

By: honeywell

honeywell — Fri, 13 Jan 2012 03:16:26 +0000

John B, I’m interested in hearing more of what you know about this franchise.

I’m surprised how do they have that many stores across Canada, and expanding to the US, despite all those unhappy people?!!

The store of east Ed is open and fully operational. Now sure what you mean but ’shut down’.

I don’t know who to believe anymore.

By: DeBrud

DeBrud — Tue, 10 Jan 2012 18:49:23 +0000

Bought Gateway notebook on Dec 31 at WEM – sales person didn’t advise it would be “re-conditioned”. Received a week later and cover was scratched and Gateway label was sloppily re-glued , monitor had marks. This was clearly a used machine! Talked to manager and he was adamant the machine was new, it only came in box that says re-conditioned so purchaser wouldn’t call Gateway on warranty issues. This is clearly a case of consumer misrepresentation. More like there’s no manufacturer warranty. He offered to exchange for another but can’t say when more will arrive, only to call next Friday Have called Alberta Consumer Services. Will try to get a refund. Don’t ever buy from Lap Top Depot again. They are so unscrupulous !!!

By: Eileen

Eileen — Fri, 30 Dec 2011 13:31:52 +0000

Same thing happened to me, purchased laptop after 2hours machine crash, rushed to shop and manager say no refund only exchange and machine is totaly dead an cannot fix.

By: John B

John B — Mon, 26 Dec 2011 15:03:39 +0000

Re: Jayson Dec 15;
You are bang on, myself and another investor were in the que to get a franchise, till we looked at their inventory and cash flow management. Needless to say I won’t be eating canned beef this year! Oh and that store in east Ed that shut down? The FAMILY member that owned it couldn’t pay the bills due to LACK of INVENTORY!!! Laughable!

By: John B

John B — Mon, 26 Dec 2011 14:06:50 +0000

Re Allison on Dec 23:
Here is what happens, from week to week the company really has no idea what stock it is getting. So when a customer comes in that you cannot satisfy you are to call a company mgr and they would inform you of this great machine that is coming in at a great price, brand new, flashy, and may even get it earlier if you buy warranty. Best part is you need to pay in full before they can “order” the laptop (keeping in mind they have very little controll over the stock they get) Oh and there is a “No Refund” policy to kick you in the a$$ when that new flashy laptop ends up to be a refurbished scratched machine that someone has revived back to life. But don’t worry you have that warranty right? Check out the fine print of everything you spend money on, it may amaze you what you are agreeing to. #1 rule in retail shopping, no refund no purchase!
So Allison in closing get your money out if you can or cross your fingers, and in the future buy new, and from somewhere that has a return policy. Good luck!

By: John B

John B — Mon, 26 Dec 2011 13:50:18 +0000

I was we”ll say (involved) with this company for a few years, I can say that I will never purchase anything from one of their stores. If your waiting for a laptop you have paid for already, good luck. If you brought it in for a hardware repair, kiss it goodbye! I can tell you that alot of the front line guys & gals are good people that drank the kool-aid. Oh and if you think Computer Trends is the answer, you’d be interested to know that they are old business partners!! NEVER purchase refurbished computers, their cheap enough new, and with refurbished there is NO Manufacturers warranty, know matter what they tell you. No laptop company “refurbishes” their own machines, so they are purchased when broken by an outside company fixed then resold without the involvement of the manufacturer. Good luck ya’ll

By: Allison

Allison — Fri, 23 Dec 2011 21:08:43 +0000

I bought an HP laptop at one of their stores because they the one I chose is only on pre-order.

several weeks later, when I went to pick up the laptop, I was given another one Acer, a totally different brand.

That sounds freaky! I wanted to know if I’m the only one, or is this their system?!!

By: Jason

Jason — Thu, 15 Dec 2011 16:21:55 +0000

This company is a fraud. Not even talking about there product, or lack of. They sell franchise locations like crazy using the money made from the sale to stock there stores. and when the 90 days goes buy for the new franchisee to back out of the deal they stop delivering product. I know owners that are looking at canned meat for christmas because of the broken promises from Ray and the crew. When you do decide to back out of the franchise you have to sue them to get your money back. This comany is currently being sued by a media company for not paying it’s advertising costs to the tune of 30,000.00 per location across the chain. not to mention the 1,000,000.00 law suit from Pro-Data that they are facing for not poaying for the inventory they pre-ordered.

If you even think of buying one of these locations, dont. If you did, get out now. Don’t look at the couple of months good sales books from sunridge location. look at the couple of months from every store.